Thanks to the generosity of the Kitchener and Waterloo Community Foundation and the Zonta Club of Kitchener Waterloo, we are very happy to announce that in May 2013 we opened our “Observation Room” at Anselma House.
This distinctive room allows for direct observation of staff and/or clients by the manager along with the opportunity for intervention should the need arise in a difficult situation.
With a security camera and two way mirror in place , staff working with clients, are recorded; the results can then be used, as appropriate, for reference, education or evidential purposes. It also allows for more direct and applicable feedback. This model of supervision offers more accurate assessments of the employees’ clinical competencies and performance which results in appropriate and focused goal setting and enhanced coaching and mentoring.
Further, it allows staff to implement evidence-based practices; observed clinical supervision is a cornerstone to assisting both employees and clients.
Without community investment from The Kitchener and Waterloo Community Foundation and the Zonta Club of Kitchener-Waterloo, this room would not be possible.
We thank them in helping us to continue reaching our goal which is providing excellence in service delivery to women and their children fleeing abuse and violence in our Region.