Here at WCSWR, we are committed to providing services to all individuals in a manner which removes barriers and ensures our services are accessible. To ensure that we are providing services to persons with disabilities in a manner that is barrier free we are happy to comply with the Ontario Regulation 429/07 Accessibility for Ontarians with Disabilities Act and it’s related standards.

 

Customer Service Standard

We are committed to improving accessibility for our clients with disabilities.  To that end we have established policies and procedures required under the Customer Service Standard. These documents are available by requesting them from our main office located at 700 Heritage Drive, Kitchener, Ontario. We will provide these documents in a manner that takes into account a disability a person may have.

We would like to hear your comments, questions and suggestions about the provision of our services to people with disabilities. Please contact Human Resources in person, by mail at 700 Heritage Drive, Kitchener, Ontario or at 519-741-9184 or by email at info@wcswr.org to share your comments. Please let us know if you would like a copy of our Customer Service Policy.

 

Information and Communication

Emergency Preparedness Information

We are commiteed to ensuring our clients with disabilities have current information on our emergency preparedness plans. This information on our emergency preparedness is available upon request and in a manner which would take into account a disability a person may have.   Please contact Human Resources in person, by mail at 700 Heritage Drive, Kitchener, Ontario or at 519-741-9184 or by email at info@wcswr.org should you require this information.